Wednesday, 30 July 2014
History of NZ Post
- Established in the 1830s - 170 years of rich history.
- Early whalers and missionaries had to wait for the occasional passing ship for inward/outward communication.
- In 1840 saw NZs first official Post Office opened in Kororareka.
- The Local Posts Act of 1856 and the Post Office Act of 1858 signalled a perioed of growth for NZ Post Office.
- With settlements across the North and South Islands an internal post routine was important.
- By the end of 1880 there were over 850 post offices.
- The NZ Post Office then went into the 20th Century as a burgeoning government department, now with over 1700 offices.
- The introduction of airmail in the 1930s enabled faster and more efficient services.
- Postmasters were able to perform marriage ceremonies.
- The 1970s saw an installation of NZs first mechanical mail sorting machine and also the introduction of address postal codes.
- April 1987, NZ Post Office was corporatised and split into 3 separate companies - Telecom, Post Bank and New Zealand Post.
- 1998 years later, deregulating the New Zealand postal market opened room for competition.
(There is now over 25 individual postal operators)
- 2001, Domestic letter volumes fall by 1.6%
- 2002 Kiwibank launches with 211 branches nationwide.
- 2005, overall mail volume drops by 1.4%
- 2008 received a corporate social index review of 51%
Facts found here;
https://www.nzpost.co.nz/about-us/who-we-are/history-of-new-zealand-post
- Early whalers and missionaries had to wait for the occasional passing ship for inward/outward communication.
- In 1840 saw NZs first official Post Office opened in Kororareka.
- The Local Posts Act of 1856 and the Post Office Act of 1858 signalled a perioed of growth for NZ Post Office.
- With settlements across the North and South Islands an internal post routine was important.
- By the end of 1880 there were over 850 post offices.
- The NZ Post Office then went into the 20th Century as a burgeoning government department, now with over 1700 offices.
- The introduction of airmail in the 1930s enabled faster and more efficient services.
- Postmasters were able to perform marriage ceremonies.
- The 1970s saw an installation of NZs first mechanical mail sorting machine and also the introduction of address postal codes.
- April 1987, NZ Post Office was corporatised and split into 3 separate companies - Telecom, Post Bank and New Zealand Post.
- 1998 years later, deregulating the New Zealand postal market opened room for competition.
(There is now over 25 individual postal operators)
- 2001, Domestic letter volumes fall by 1.6%
- 2002 Kiwibank launches with 211 branches nationwide.
- 2005, overall mail volume drops by 1.4%
- 2008 received a corporate social index review of 51%
Facts found here;
https://www.nzpost.co.nz/about-us/who-we-are/history-of-new-zealand-post
Getting to know our client:
Before our first meeting tomorrow, we are doing some background research into what Mr Boyd actually does and where he stands in the business itself.
This is a great read and interview, with some pretty exciting insights.
http://www.meldstudios.com.au/2012/09/24/the-business-design-david-boyd/
This is a great read and interview, with some pretty exciting insights.
http://www.meldstudios.com.au/2012/09/24/the-business-design-david-boyd/
Monday, 28 July 2014
NZ Post on Twitter
- NZ Post on twitter - good to see them keeping up with social media.
- A lot of the tweets are two-way conversation with customers.
One of NZ Posts Current Apps
- An app that tracks NZ Post and Courier parcels, finds nearest PostShops, Kiwibanks / ATMs.
- Designed to be used as a simple tool - hierarchy could be improved to emphasize certain elements
Student Frustration mounts with Studylink:
http://tvnz.co.nz/national-news/student-frustration-mounts-studylink-5370656
- “The help line has dropped nearly 300,000 calls in the last five months, and students' frustration is mounting as they struggle to get answers to their questions.”
- “She's been to Work and Income to try and talk to someone face to face, but was told she had to make an appointment by phone, through Studylink.”
- “The help line has dropped nearly 300,000 calls in the last five months, and students' frustration is mounting as they struggle to get answers to their questions.”
- “She's been to Work and Income to try and talk to someone face to face, but was told she had to make an appointment by phone, through Studylink.”
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